Consumer Protection is part of the Fraud Division of the Attorney General's Office. The objective of the programs and functions of Consumer Protection is the protection of the general public against consumer fraud and violation of consumer protection laws. These objectives are carried out through enforcement of state statutes, consumer education and information, consumer advocacy and coordinated state and federal governmental cooperation.

One of our important functions is helping consumers resolve problems with businesses. We operate a free telephone hotline where consumers can get information, discuss problems and make complaints. All our contact information is listed to the right. Our Complaint Form is available on-line for consumers to complete and send to us by email.

Law enforcement actions are taken by the Attorney General's Consumer Protection Unit to protect the public good and to ensure a fair market place. When appropriate, lawsuits brought by the Attorney General may include claims for restitution for consumer victims. The Attorney General and employees of the office are not authorized to provide legal representation or advice to private citizens.

An important part of Consumer Protection's work is to provide Delaware citizens with the information necessary to avoid becoming victims of consumer fraud and to help them in making wise purchasing decisions. We meet with community groups and provide important information through seminars, talks and consumer events. We issue Consumer Alerts and distribute Brochures and fact sheets with valuable Tips for Consumers. Our brochures and information are available by mail and are on the Attorney General's website. The Attorney General and the Consumer Protection Unit work with local, state and federal agencies to coordinate educational, investigative and enforcement efforts to protect our citizens and enforce our laws. If you would like to have a member of the Consumer Protection Unit speak to your group or organization, please call us at 800-220-5424 or 302-577-8600.